Technical Support
Expert guidance for all your automotive refinishing needs
Industry-Leading Technical Support
At CAPS Online, our technical support team consists of industry professionals with decades of combined experience in automotive refinishing. We're committed to helping you achieve optimal results with our products and solving any technical challenges you may encounter.
Product Expertise
Our technicians are factory-trained on all major paint brands and systems, ensuring you get accurate, reliable advice.
Problem Solving
From surface preparation issues to finish defects, we help diagnose and resolve technical problems quickly.
Documentation Access
Get immediate access to technical data sheets, safety information, and application guides for all our products.
Support Options
Multiple ways to get the technical assistance you need
Phone Support
Speak directly with our technical experts for immediate assistance with your refinishing questions or challenges.
- Available Monday-Friday, 8am-5pm MST
- Direct access to certified technicians
- Real-time troubleshooting assistance
Email Support
Send detailed questions or attach photos of issues you're experiencing for thorough technical analysis and guidance.
- 24-hour response time (business days)
- Detailed written instructions and advice
- Ability to send photos for visual diagnosis
Knowledge Base
Access our comprehensive online library of technical documents, how-to guides, and troubleshooting resources.
- Available 24/7
- Searchable database of common issues
- Technical data sheets and safety information
Technical Support Areas
Our experts provide assistance across all aspects of automotive refinishing
Product Selection
Get expert guidance on choosing the right products for your specific application, vehicle type, and environmental conditions.
Application Techniques
Learn proper application methods for optimal results, including spray gun setup, pressure settings, and application sequences.
Surface Preparation
Guidance on proper cleaning, sanding, and priming techniques to ensure excellent adhesion and finish quality.
Color Matching
Support for color selection, formula adjustments, and blending techniques to achieve seamless color matches.
Equipment Troubleshooting
Help with diagnosing and resolving issues with spray guns, compressors, paint booths, and other refinishing equipment.
Finish Defects
Assistance with identifying and correcting paint defects such as orange peel, fish eyes, solvent pop, and other common issues.
Environmental Compliance
Information on VOC regulations, proper waste disposal, and environmentally friendly product options.
Safety Procedures
Guidance on proper PPE, ventilation requirements, and safe handling practices for refinishing products.
New Technology Integration
Support for implementing new refinishing technologies, waterborne systems, and advanced application methods.
Premium Technical Support
For businesses that require enhanced technical support, our Premium Support package offers additional benefits and priority service.
Dedicated Technical Representative
Work with the same technical expert who understands your specific needs and operation.
Priority Response
Get expedited responses to your technical inquiries, with guaranteed response times.
On-Site Technical Visits
Schedule in-person technical support visits for complex issues or training.
Extended Support Hours
Access to technical support outside of standard business hours.
Premium Support Package
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Dedicated technical representative
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1-hour response time during business hours
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Quarterly on-site technical visit (4 per year)
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Extended hours support (7am-7pm MST)
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Priority troubleshooting for critical issues
Need Technical Support?
Our team of experts is ready to help you with any technical questions or challenges you may have.
Call Us
403-346-6707 / 1-800-223-8819
Monday-Friday, 8am-5pm MST
Email Us
contact@centralalbertapaintsupply.ca
24-hour response time
Live Chat
Available on our website
During business hours