Accessibility Statement
Last updated: March 1, 2025
Our Commitment to Accessibility
CAPS Online is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards to ensure we provide equal access to all users.
Conformance Status
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.
CAPS Online is partially conformant with WCAG 2.1 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.
Compatibility with Browsers and Assistive Technology
CAPS Online is designed to be compatible with the following assistive technologies:
- Screen readers (including NVDA, JAWS, VoiceOver, and TalkBack)
- Speech recognition software
- Screen magnification software
- Keyboard-only navigation
We support the recent versions of major browsers including:
- Chrome
- Firefox
- Safari
- Edge
Technical Specifications
Accessibility of CAPS Online relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:
- HTML
- WAI-ARIA
- CSS
- JavaScript
These technologies are relied upon for conformance with the accessibility standards used.
Accessibility Features
CAPS Online includes the following accessibility features:
- Semantic Structure: We use proper heading structure and landmark regions to help users navigate the site.
- Text Alternatives: We provide text alternatives for non-text content.
- Keyboard Accessibility: All functionality is available using a keyboard.
- Color Contrast: Text and interactive elements have sufficient color contrast.
- Resizable Text: Text can be resized up to 200% without loss of content or functionality.
- Focus Indicators: Visible focus indicators for keyboard users.
- Form Labels: All form fields have associated labels.
Limitations and Alternatives
Despite our best efforts to ensure accessibility of CAPS Online, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.
- PDF Documents: Some older PDF documents may not be fully accessible. We are working to remediate these documents. If you encounter an inaccessible PDF, please contact us, and we will provide the information in an alternative format.
- Product Images: Some product images may lack complete descriptive text. We are working to improve our image descriptions. If you need assistance with product information, please contact our customer service team.
- Third-Party Content: Some third-party content or functionality may not be fully accessible. We are working with our partners to improve accessibility.
Assessment Approach
CAPS Online has assessed the accessibility of our website by the following approaches:
- Self-evaluation
- External evaluation by accessibility consultants
- User testing with assistive technologies
- Automated testing tools
Ongoing Improvements
CAPS Online is committed to making our website accessible to all users. Our accessibility efforts are ongoing, and we regularly review our website to identify and address accessibility issues. We:
- Perform regular accessibility audits
- Provide accessibility training to our staff
- Include accessibility as part of our design and development process
- Engage with users with disabilities to gather feedback
Feedback
We welcome your feedback on the accessibility of CAPS Online. Please let us know if you encounter accessibility barriers on our website:
- By email: accessibility@capsonline.com
- By phone: +1 (800) 555-1234
- By mail: 123 Paint Street, Toronto, ON M5V 2K1, Canada
We try to respond to feedback within 2 business days.
Contact Information
If you have any questions or concerns about our accessibility statement or accessibility practices, please contact our Accessibility Coordinator:
Accessibility Coordinator
CAPS Online
123 Paint Street
Toronto, ON M5V 2K1
Canada
Email: accessibility@capsonline.com
Phone: +1 (800) 555-1234